Our Promise to Quality

We realize travel plans change and we will work our best to get you a refund or reschedule. Help us out by letting us know as soon as possible. Our general policy is as follows.

• Prior to 90 days: full refund (minus deposit)
• 90-60 days: 80% refund
• 60-30 days: 50% refund
• 30-15 days: 25% refund
• We're sorry, but trips cancelled within the last 15 days before your arrival are non-refundable
• Deposits are non refundable

Whats included and whats not included is detailed individually on every package. However the following are excluded from all of our treks.

• International Flights
• Entry Visas
• Travel Insurance
• Drinks and other items of personal nature
• Customary gratuities for guides & porters
• Unforeseen cost due to flight cancellation, weather conditions etc
• All costs not outlined under "What's Included"

Payments can be made online and guests have an option to either pay a deposit or the full amount. If only a deposit is made the remaining balance will be paid at the HimalayanWonder office in Kathmandu at the time of your arrival.You can expect to receive an updated invoice from us within 24 hours of making an online payment. For Bank Transfers, Your invoice confirmation will be sent once we verify that we received the funds. Online Credit Card payments are subjected to a 3.5% fee. If we process a credit card payment for you on arrival in Nepal the fee will be 13%.

All trip costs are shown in USD. If you pay online your credit card company will determine the actual exchange rate. If you are paying a remaining balance in local currency we will calculate the amount based on current exchange rates as per the website - xe.com.

The following are applicable visa fees upon entering Nepal. Ensure that you carry the funds with you before entering the country. A blank passport page and a passport size photo is also required for the application at time of entry. We suggest you bring the photo with you although they can be obtained on arrival for a small fee.

• US Dollars 25 or other convertible foreign currency equivalent thereto for 15 days
• US Dollars 40 or other convertible foreign currency equivalent thereto for 30 days
• US Dollars 100 or other convertible foreign currency equivalent thereto for 90 days

If you have more questions don't hesitate to ask us or you can reference the official publication from the Nepal Visa Office.

Rescue Insurance is mandatory on treks in the Himalayas. If you have a traditional travel insurance policy it would generally already include this. We can provide this for $70 on arrival. This insurance covers the cost of mountain evacuation (generally by helicopter up to elevations of 6000m).

It is strongly recommended that you have adequate travel insurance for your holiday. Unlike rescue insurance travel insurance covers your cost related to cancellation charges, unexpected curtailment of your holiday, medical and repatriation expenses including air ambulance, personal accident, delay loss or damage to your personal effects. If you don't have it already we recommend either Cover More or World Nomads.

We want to help. If you are facing any difficulties either before you arrive or once you are on your trek please let us know as soon as possible so we can provide a solution. Our goal is to make sure you have the best trip possible and leave the headaches at home!